Your employees reach a German-speaking team that responds in under 15 minutes on average – remote across Germany, on-site in Düsseldorf, Cologne, Munich and Berlin. With a ticket system where you can trace every request.
No reference prose – typical situations from mid-sized companies. Yours is different? That is exactly what the initial consultation is for.
"IT is handled by whoever has time – usually the managing director."
We become your IT point of contact: one team for everything from printers to Microsoft accounts. Your employees know who to turn to – and you get your head back into the business.
"Our admin never gets to projects because daily support keeps interrupting."
We take over first-level support and daily incidents. Your internal IT focuses on projects – and keeps full visibility through the ticket system.
"We wait a week for a ticket – and never know what ends up on the invoice."
Structured takeover with assessment and documentation, then support with clear response times and a predictable flat fee. The switch runs orderly – without downtime for your business.
Two processes you should know before you sign: how a request is handled – and how starting with us works, even if you are coming from another provider.
A team that speaks your language – without IT jargon. Your employees report issues by email, phone or portal and quickly get an understandable solution.
When remote is not enough, we come to you: with a focus on Düsseldorf, Cologne, Munich and Berlin – for workplace setup, hardware swaps or sessions with your team.
Every request is recorded as a ticket and processed traceably. You can always see what is open, what has been resolved and how quickly we responded.
From Outlook problems to Teams questions and SharePoint permissions: we support your employees directly in the tools they work with every day.
Notebooks, printers, peripherals and meeting rooms: we set up, replace and keep your workplaces running – including replacement device coordination.
Complex cases do not end up in a queue but go directly to our security, cloud and licensing specialists – without you needing a second provider.
You know the costs in advance: from €29 per user per month (excl. VAT), tiered by scope – instead of open-ended hourly billing. On-site visits are covered by clear package rules, not a surprise.
Every request runs through the ticket system. You can see at any time how quickly we responded and resolved – what you can hold us to is in the contract, not just the marketing.
We document your environment from day one. If you ever want to leave, you get everything handed over completely. We retain customers through quality, not contracts.
German-speaking · Remote-first, on-site when needed · The documentation is yours
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Choose a suitable appointment for a non-binding initial consultation – we advise you on your individual requirements.
Select appointmentWe support companies throughout Germany – from our office in Mönchengladbach, with a focus on Düsseldorf, Cologne, Munich, and Berlin – remotely and on-site.