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Product · Managed Microsoft 365

Managed Microsoft 365 – like your own IT department. Just predictable.

We take over the complete administration, security and German-speaking helpdesk for your Microsoft 365 environment – at predictable monthly costs. You keep full admin control of your tenant at all times.

from €39 per user/month
< 15 min avg. first response
99.9% service SLA
GDAP you keep control
Cleared up front

There are plenty of managed service contracts. This one is built differently.

What you will not get here
  • Admin rights that migrate to the provider
  • An anonymous ticket pool without a face
  • Hourly rates that multiply at the end of the month
  • Reports full of tech jargon
  • Knowledge lock-in that chains you to the contract
What applies instead
  • GDAP: your tenant remains your tenant – access revocable at any time
  • A dedicated German-speaking contact person
  • A predictable fee from €39 per user per month
  • Service reviews and reports in plain language
  • A clean, documented handover at the end of the contract
Who this is built for

Three starting situations we see all the time.

No reference prose – typical situations from mid-sized companies. Yours is different? That is exactly what the initial consultation is for.

CASE A — DEPLOYED BUT UNMANAGED

"We have had Microsoft 365 for two years – but nobody actually manages it."

How we solve it

Full management from day one: users, licences, security and helpdesk from one team. Whatever piled up since the rollout gets worked through by priority – visible in the service review.

CASE B — THE ADMIN LEAVES

"Our only admin leaves in three months – and all the knowledge goes with him."

How we solve it

A structured takeover with documentation while the knowledge is still in the company. Afterwards a team manages your environment instead of a single person – no holiday, sickness or resignation risk.

CASE C — YEARS OF SPRAWL

"Accounts, shares, old licences – our tenant has simply grown wild over the years."

How we solve it

First the free M365 scan as an assessment, then we clean up: security baseline, licence alignment, clear permissions. And we keep it clean permanently.

How we work

From the first call to steady-state operations.

The biggest worry about switching is the switch itself. So here is both in black and white: how the start works – and what happens for you every month afterwards.

How you get started Phase 1
  1. 01
    Initial consultation & scope
    30 minutes, non-binding: user count, environment, scope. Afterwards you know your monthly fee.
  2. 02
    Assessment via scan
    The free M365 scan reviews configuration, security and licences – you see up front what we are taking over.
  3. 03
    GDAP connection
    We connect to your tenant through delegated permissions – during live operation, without interruption.
  4. 04
    Takeover & documentation
    Open issues are prioritised, your environment documented, and your employees know the helpdesk.
  5. 05
    Service is live
    Most clients are fully connected within a few days.
How operations run After that
  1. 24/7
    Monitoring & incidents
    We monitor your environment around the clock and catch issues before your people notice them.
  2. Daily
    Helpdesk & user lifecycle
    Tickets with under 15 minutes average first response; joiners and leavers handled cleanly.
  3. Ongoing
    Security reviews
    MFA, Conditional Access and the security baseline are checked and updated continuously.
  4. Monthly
    Licence alignment
    Licences are aligned with actual demand – you only pay for what is genuinely used.
  5. Regular
    Service review & report
    You see in black and white what we did and how your environment is performing – jargon-free.
Scope of service

What managed Microsoft 365 covers – administration, security & helpdesk from a single provider

User management, onboarding and offboarding

New starters are ready to work on day one, and leavers are offboarded cleanly and securely. We handle the entire user lifecycle in Entra ID, so no account or licence is ever left behind.

Proactive 24/7 monitoring

We monitor your Microsoft 365 environment around the clock and catch issues before your people notice them. Your operations stay stable – without you having to watch status dashboards yourself.

Ongoing security reviews

MFA, Conditional Access and a clean security baseline keep your data protected for the long term. We review your configuration continuously and close gaps before they become a risk.

German-speaking helpdesk

Whatever the question, your team reaches a German-speaking helpdesk with an average first response under 15 minutes. A clear ticketing system keeps every request in view at all times.

Ongoing licence management

We continuously align your licences with actual demand, so you only pay for what is genuinely used. For a one-off, strategic Microsoft licensing review, we bring in our dedicated specialists.

Reporting & service reviews

Regular service reviews show you in black and white what we do for you and how your environment is performing. Clear, jargon-free reports give you the transparency to make confident decisions.

Plain terms

Three promises you can hold us to.

01

Your tenant remains your tenant.

We work exclusively through delegated permissions (GDAP) and document every change. You can review, adjust or revoke our access at any time – and at the end of the contract we hand everything cleanly back.

02

A predictable fee instead of staffing risk.

From €39 per user per month (excl. VAT and Microsoft licences), tiered by scope – no hidden hourly rates. And no risk from holiday, sickness or the resignation of a single IT specialist.

03

A measurable service.

99.9% committed availability, under 15 minutes average first response – verifiable in the ticket system and in regular service reviews. What you can hold us to is in the contract.

German-speaking team · Data processing agreement · GDPR-compliant

Frequently Asked Questions

Managed Microsoft 365 starts at €39 per user per month (excl. VAT and Microsoft licences) – as a predictable fee based on your number of users and the scope of service you need. There are no hidden hourly rates, so your IT budget stays under control. We set the exact price after a short, no-obligation review of your environment.
Onboarding starts with an audit of your Microsoft 365 environment, covering configuration, security and licences. We then take over management through delegated permissions (GDAP) during live operation, with no disruption for your team. Most clients are fully connected within a few days.
Our managed Microsoft 365 service runs as a monthly, predictable managed service with fair, transparent terms. We favour genuine partnership over long lock-ins and discuss terms and notice periods openly in our proposal. At the end of any contract, we hand full management of your tenant cleanly back to you.
Yes, you retain full admin control of your own tenant at all times. We work through delegated permissions (GDAP) and document every change transparently. You can review and adjust our access rights whenever you wish – your data and your tenant belong entirely to you.
Your data stays in your own Microsoft 365 tenant; we access it only through controlled, delegated permissions. The service is delivered by a German-speaking team under a data processing agreement and established security best practices. Processing stays GDPR-compliant and fully auditable at all times.
Managed Microsoft 365 is the ongoing, end-to-end care of your environment – administration, security, helpdesk and continuous licence optimisation in live operation. A one-off licensing review, by contrast, optimises your licence costs at a single point in time. The two complement each other; for a standalone project we bring in our licensing experts.
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Or give us a call: +49 151 10675267
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Düsseldorf · Cologne · Munich · Berlin

We support companies throughout Germany – from our office in Mönchengladbach, with a focus on Düsseldorf, Cologne, Munich, and Berlin – remotely and on-site.